Shipping policy
We can ship to virtually any address in the world from our warehouse in Canada. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Orders are shipped from our warehouse in Canada. These orders are typically shipped within 3 business days. Shipping time is approximately 3-8 business days for US orders in the 48 contiguous states (may take up to three to five weeks to reach Hawaii, Alaska, Puerto Rico, APO/FPO/DPO addresses, and any U.S. Territories), and Canada. Express shipping is available and depending on your location, would usually take about 2-5 business days. We offer free shipping for orders to USA that are over $45 and for orders to Canada that contain a Fantom X Wallet or Fantom M Wallet.
For shipping orders outside of Canada and the US, we partner with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows Fantom Wallet to provide the best possible user experience to our international customers. These orders are shipped by DHL Express and delivery timeframe is usually within one week.
Please select the flag icon on the top of the screen to see which countries we ship to and select accordingly. This will change the currency on the website. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees. For most countries, the display price is already inclusive of duties, taxes, and other customs fees. This way, you will not be surprised with any additional fees.
Please note that if duty is not prepaid during the checkout process, you may be charged additional duties and taxes upon delivery. It is your responsibility to pay for these.
Once an order is shipped, a tracking number will be provided via email. A separate email from Aftership will also be sent with your own tracking link.
If you aren't able to receive this email, your order may be tracked via the following web site:
We are not responsible for delayed and/or lost shipments due to unforeseen circumstances beyond our reasonable control, such as delays due to severe weather, natural disasters, or strikes.