Refund policy

Return Policy

We're here to make returns simple and hassle-free. You have a 100-day window from the day of delivery to request a refund. For a successful refund process, please note the following:

• Ensure the items are in their original state: unused, unaltered, and with original packaging. Used wallets or wallets with installed accessories cannot be returned. A restocking fee of up to 15% may apply if the returned items are not in their original state, such as missing packaging.
  
  

• Shipping costs and duties are non-refundable. A subsidized return label fee of $10 will be charged. If the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay for the return shipping costs.

After we have received your returned package, we will refund your order within 5 business days to the original payment method. Please note that refunds can take up to 3-5 business days to appear on your bank account due to varying processing times of financial organizations. A restocking fee of up to 15% may apply. Please note that depending on the shipping speed, it will take 6-20 business days before we receive your returned package at our warehouse in Canada. Any order associated with a chargeback will not be eligible for a refund.
 

How to return your item(s) for U.S. and Canada orders

• Click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return.
  
  

  • Log in to your account:
    • In the "Email" field, enter your email address, and then click "Continue".
    • In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    • Go back to the online store, and then enter a six-digit verification code.
  • Click "Request return" for the order that you want to submit the return for.
  • If your order has more than one item, then select the items that you want to return.
  • Select a return reason and add a note for the store.
  • Click "Request return".

• If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund. Pack the item(s) you’d like to return in the original packaging (if available). Otherwise, pack the item(s) in a well-padded envelope or box for protection during shipping.
  
  

• Attach the prepaid return label to the front of the package. Mail your return package via the United States Postal Service (USPS) for U.S. orders and Canada Post for Canada orders.
  
  

How to return your item(s) for international (non U.S. and Canada) orders

• Please follow the return steps listed in our Returns Portal. A DHL return shipping label will be generated. All return shipping labels are subsidized by us.
  
  

• Pack the item(s) you’d like to return in the original packaging (if available). Otherwise, pack the item(s) in a well-padded envelope or box for protection during shipping.

Any question about your return? Please Contact Us with your order number and details about the product you would like to return. We will respond within 5 business days.