Got a question? We are here to help!


When are the Fantom S Wallet and the Fantom R Wallet available?
The Fantom S Wallet and Fantom R Wallet are available for ordering with most orders being shipped within one week of ordering. If your order isn't shipped after two weeks of ordering, please let us know by sending us an email:

How Do I Track My Package After it is Shipped?
Once an order is shipped, a tracking number will be provided via email. A separate email from Aftership will also be sent with your own tracking link. You may also track your order via the following web site:
Track Your Order

Will the cards fall out if my wallet is not full of cards?
No, both the Fantom S Wallet and the Fantom R Wallet are designed such that even if you only had a single card in the wallet, the card will not fall out.

How many cards can the Fantom Wallet hold?
Both the Fantom S Wallet and the Fantom R Wallet come in three sizes. As some cards are flat (gift card, driver's license, etc) and some cards are embossed (credit cards, bank cards, etc), each size of Fantom Wallet can hold a range of card. To help you determine which size is the perfect match for you, please use our Size Selection Wizard above.

How many coins can the Fantom S Wallet Coin Holder Version hold?
All coin holders are of the same size, with an opening of 30mm x 3mm (1.1" x 0.11"). The total number of coins that the coin holder will hold depends on what coins you are carrying. In general, it can carry four Canadian $1, which is 27mm x 2mm (1" x 0.08").  

If I order the coin version, can I switch the wallet to not have the coin holder?
No, the coin version Fantom S Wallet cannot be modified to become the Fantom S Wallet without the coin holder.

For the Fantom R, is there a coin holder version?
There is no coin holder available for the Fantom R Wallet at this moment. However, with the Fantom R design, we've added provisions to add modular upgrades to the back of the wallet. These upgrades would include a coin holder and other cool add-on's! These upgrades will be available for purchase on our web store in the future.

For the Fantom R, can both a money clip and a Fantom R Attachment be installed at the same time?
Yes! You may have both a money clip and ONE Fantom R Attachment installed on the Fantom R Wallet at the same time. The money clip will need to be on the front of the wallet. You cannot have two or more Fantom R Attachments installed on the wallet at the same time, however.

Is the money clip removable?
Yes, you need a hex key (which will be included) to remove the money clip.

Is there a lanyard hole?
For the Fantom S Wallet, on the bottom right corner, there's a hole for attaching a lanyard or a keychain. The Fantom R Wallet does not have a lanyard hole.

Can I purchase additional plates/inlays to change the color of my wallet?
No, not at this time. We assemble the wallet precisely to ensure it functions properly. We do not recommend taking the wallet apart to change the plates/inlays.

Is the Fantom Wallet waterproof/water resistant?
Yes, our wallet will not be damaged with exposure to water. However, we recommend avoiding prolonged exposure, especially to salt water.

How durable is the Fantom Wallet?
While the Fantom Wallet is designed to be reasonably scratch resistant, we do not recommend having other objects such as keys, key chains, cellphones in the same pocket as the Fantom Wallet. Doing so increases the chance of scratching the surface of the wallet. In terms of durability, in most cases, the Fantom Wallet can hold up to accidental drops well. However, our Limited Lifetime Warranty does not cover such abuse.

Will the Fantom Wallet work with business cards or any paper-based cards?
No, due to the lack of stiffness and sharp corners of business cards or any paper-based cards, they will not work inside the Fantom Wallet. We suggest you clip them to your wallet with the money clip.

Can I put other items in the same pocket where I put my Fantom Wallet?
We advise to not put your Fantom Wallet in the same pocket with other valuables/items such as keys or cellphone. This will minimize the chance of your personal belongings from scratching each other.

Can I sit on the Fantom Wallet?
We do not recommend sitting on wallets in general and highly recommend the Fantom Wallet be stored in the front pocket. In fact, sitting on a wallet can be bad for your health as well. More info:

Will my cards de-magnetize each other inside the Fantom Wallet?
The chance of your cards de-magnetizing each other is quite slim. The coercivity of the magnetic material in the stripes in most cards is high enough to resist the magnetizing force capable of being applied by another magnetic stripe. In theory, if the magnetic stripes of two cards were right beside each other for a long time, it's possible the cards could become demagnetized. Having said that, we do recommend to have your cards facing the same direction. This eliminates the chance of magnetic stripes facing each other, and greatly reduces the chance of cards demagnetizing each other.

I purchased a Fantom Wallet. How do I insert my cards into the wallet and how do I install the money clip?
Thank you for purchasing the Fantom Wallet! We provided a user guide with your purchase. On top of that, you can watch the above "How-to" videos.

My cards do not fan out properly in the Fantom Wallet. What can I do?
Please note that there's a brief break-in period to the Fantom Wallet. After about 2 weeks of usage, the cards would fan out easily and smoothly. Also, please ensure your Fantom Wallet is not overloaded with too many cards by following the above Fantom Size Selection Guide.

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Why is the fantom wallet right for you?