SHIPPING & RETURNS
We will gladly refund items within 30 days of delivery. Items must be in their original state: unused, unaltered, and with original packaging. Shipping cost is non-refundable. If the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay for the return shipping costs.
For returns from USA, please use USPS First Class Mail International Service
For returns from Canada, please use Canada Post Regular Parcels Service
For returns from other locations, please use the most economical method that comes with a tracking number from your country's postal operator
After we have received your returned package, we will refund your order within 5 business days. Depending on your bank, it may take up to 4 weeks before you receive the refund. In many cases, you will receive a refund more quickly. Please note that depending on the shipping speed, it will take 6-20 business days before we receive your returned package at our warehouse in Canada.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond within 5 business days with instructions for how to return items from your order.
***COVID-19 Special Update: Fantom Wallet order fulfillment is continuing as normal. Delivery times can be possibly delayed especially services to international countries due to the ever-changing environment and with airlines reducing the number of flights. We thank you for your patience and understanding as shipping carriers around the world are doing their best to have packages delivered as quickly as possible.***
We can ship to virtually any address in the world from our warehouse in Canada. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Please note that certain countries may charge additional duties and taxes. It is your responsibility to pay for these.
Orders from Canada and USA are typically shipped from our warehouse in Canada. These orders are typically shipped within 5 business days. Shipping time is approximately 3-8 business days for US orders, and 6-12 business days for orders within Canada. DHL Express shipping is available for US orders. Shipping time via DHL Express is about 2-5 business days. Canada Post Xpresspost is available for Canadian orders with an estimated shipping time of 3-7 business days.
All other orders are also typically shipped from our warehouse in Canada via postal service within 5 business days. Shipping time ranges from 6-22 business days. On average, it takes about 2-3 weeks. DHL Express shipping is available as an option. For certain countries, DHL Express is the only shipping option. DHL Express shipping usually takes about 1 week for shipping.
We offer free shipping for orders to USA.
Once an order is shipped, a tracking number will be provided via email. A separate email from Aftership will also be sent with your own tracking link.
If you aren't able to receive this email, your order may be tracked via the following web site:
We are not responsible for delayed and/or lost shipments.
Limited Lifetime Warranty
Each Fantom Wallet purchased from our website, an authorized retailer, or our Kickstarter campaign comes with a limited lifetime warranty. Ansix Designs warrants that the purchased product is free from any manufacturing defects and will function as intended for the life of the product. Fantom Wallets with defects in materials or workmanship will be replaced or repaired at the discretion of Ansix Designs for the practical lifetime of the product. This warranty does not cover: normal wear and tear of the plastic and aluminum parts; scratches on the outer plates and inlays; damages caused by accident, abuse, neglect, shock; improper use or storage of the product; unauthorized alterations or repairs.
Wear and Tear Warranty
Product damaged through wear and tear, misuse, or neglect can be replaced by Ansix Designs at 50% of the MSRP. Changing to a different Fantom Wallet, such as different size, color, option, is eligible for this Wear and Tear Warranty. However, this does not apply to changing to a different Fantom Wallet model, such as going from the Fantom Wallet to the Fantom R Wallet, or vice versa. This Wear and Tear Warranty can be claimed repeatedly and at any time. To qualify for the Wear and Tear Warranty, the original wallet must be sent back to Ansix Designs. Alternatively, proof of destroyed wallet has to be shown to Ansix Designs. Any abuse of this Wear and Tear Warranty will not be accepted.