Radio Frequency Identification (RFID) is the wireless non-contact use of radio frequency waves to transfer data stored on a tag. A RFID reader can read such tag from several feet away. All of our wallets impede RFID through the full aluminum frame or the two aluminum plates. The only exception is the Fantom S in Carbon Fiber Finish. This particular wallet variant is not RFID blocking.

Yes we do! Please email info@fantomwallet.com and we will be happy to assist.

Yes we do! Please email info@fantomwallet.com and we will be happy to assist.

Yes we do! Our Low Price Guarantee ensures you'll find the best price when you are shopping at Fantom Wallet, all year round. Should our own price be reduced after your purchase, simply send us an email at info@fantomwallet.com with your original order number within 90 days of purchase and we will match the price and refund you the difference. This guarantee applies to all in stock items. The Low Price Guarantee does not apply to pre-order and/or clearance items.

We currently do not offer engraving or customization for individual orders. However, you are more than welcome to having the engraving done by a third party after receiving the wallet. Please note that only the Aluminum Fantom S Wallets and the Wood Fantom R Wallets can be engraved. For bulk orders with over 50 wallets, we offer engraving service that will be carried out by a third party company. Please email info@fantomwallet.com for more information.

Our wallets perform the best when they are loaded at or close to capacity, but they are also capable of holding just one single card.

Due to the lack of stiffness and sharp corners of business cards or any paper-based cards, they will not work as well inside the Fantom Wallet. We suggest you clip them to your wallet with the money clip. We also advise against using metal cards in our wallets as they may slide out more easily. For the Fantom X, we have different attachments that can be used for storing paper-based cards and metal cards.

All wallets come in three sizes. As some cards are flat (gift card, driver's license, etc) and some cards are embossed (credit cards, bank cards, etc), each size of Fantom Wallet can hold a range of card. To help you determine which size is the perfect match for you, please use our Size Selection Wizard above.

The money clip is made of titanium and it's designed such that its tension can be adjusted. Right out of the box, the money clip can hold up to approximately 15 folded bills.

Yes, you can use the included hex key to remove the money clip.

While the Fantom Wallet is designed to be reasonably scratch resistant, we do not recommend having other objects such as keys, key chains, cellphones in the same pocket as the Fantom Wallet. Doing so increases the chance of scratching the surface of the wallet. In terms of durability, in most cases, the Fantom Wallet can hold up to accidental drops well. However, our Limited Lifetime Warranty does not cover such abuse.

Thank you for purchasing the Fantom Wallet! We provided a user guide with your purchase. On top of that, you can watch the above "How-to" videos.

Please note that there's a brief break-in period to the Fantom Wallet. After about 2 weeks of usage, the cards would fan out easily and smoothly. Also, please ensure your Fantom Wallet is not overloaded with too many cards by following the above Fantom Size Selection Guide.

We do not recommend sitting on wallets in general and highly recommend the Fantom Wallet be stored in the front pocket. In fact, sitting on a wallet can be bad for your health as well. More info: Click here

The chance of your cards de-magnetizing each other is quite slim. The coercivity of the magnetic material in the stripes in most cards is high enough to resist the magnetizing force capable of being applied by another magnetic stripe. In theory, if the magnetic stripes of two cards were right beside each other for a long time, it's possible the cards could become demagnetized. Having said that, we do recommend to have your cards facing the same direction. This eliminates the chance of magnetic stripes facing each other, and greatly reduces the chance of cards demagnetizing each other.

No, not at this time. We assemble the wallet precisely to ensure it functions properly. We do not recommend taking the wallet apart to change the plates/inlays.

We advise to not put your Fantom Wallet in the same pocket with other valuables/items such as keys or cellphone. This will minimize the chance of your personal belongings from scratching each other.

We generally have orders processed and shipped out in 1-3 business days, excluding holidays. Orders are generally processed on every weekday from our warehouse in Canada. Once an order is processed, you will receive an automated shipping email with tracking information.

Once an order is shipped, a tracking number will be provided via email. Depending on the destination, a separate email from Aftership will also be sent with your own tracking link. You may also track your order via the following web site: Track Your Order

Yes we do! We offer free standard shipping through postal service for all US orders that are over $45 and for all Canada orders with the Fantom X Wallet or Fantom M Wallet. Generally shipping time for US and Canada orders is about 3-8 business days. For international orders, we also offer free DHL Express shipping depending on the country and order value. 

Yes you can! For US, the express shipping method is generally by UPS. For Canada, the express shipping is generally by Canada Post Xpresspost or UPS. These options generally take 2-3 business days to deliver, but may take longer if there are any unexpected delays. For international orders outside of the US Canada, they are shipped via DHL Express for fast and efficient delivery.

Yes! For shipping orders outside of Canada and the US, we partner with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows Fantom Wallet to provide the best possible user experience to our international customers. Please select the flag icon on the top of the screen to see which countries we ship to and select accordingly. This will change the currency on the website. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees. For most countries, the display price is already inclusive of duties, taxes, and other customs fees. This way, you will not be surprised with any additional fees.

For most countries outside of the US and Canada, duties and taxes are already included in the product pricing. Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase, and will appear as a separate line item at checkout if not already included in product prices. Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility.

For U.S. and Canada orders, please visit our Contact page and submit a return request. Alternatively, you may send us an email to info@fantomwallet.com. For international orders, please follow the return steps listed in our Returns Portal. Please refer to our Return Policy for full details.

You may return your purchase for a refund or exchange within 100 days of the delivery of your order. Please refer to our Return Policy for full details.

Upon receipt and inspection of the return package, we will process your refund to the original payment method. Please note that depending on the bank and payment method, it may take a few business days before the refund appears back to your account.

We offer two warranties for all items purchased on our web store - the Limited Lifetime Warranty and the Wear and Tear Warranty. Please visit our Policies Page for more information.

Please submit a warranty request through our contact page or email us at info@fantomwallet.com. Generally, we will require a picture and/or short video clip indicating the issue(s)/defect(s) of the product as part of the warranty claim assessment. We generally will respond back within 2 business days upon receiving your warranty claim.