SHIPPING & RETURNS

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. Shipping cost is non-refundable. For orders with free shipping, the refund amount will be deducted by USD$7 to cover for original shipping cost. If the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay for the return shipping costs.

  • For returns from USA, please use USPS First Class Mail International Service

  • For returns from Canada, please use Canada Post Regular Parcel Service

  • For returns from other locations, please use the most economical method that comes with a tracking number from your country's postal operator

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Please note that certain countries may charge addition tax(es). It is your responsibility to pay for these tax(es).

In most cases, orders are shipped by our fulfillment partner in Hong Kong via the post office. Shipping time ranges from 6-20 business days.   

Once an order is shipped, a tracking number will be provided via email. A separate email from Aftership will also be sent with your own tracking link.

If you aren't able to receive this email, your order may be tracked via the following web site:

Track Your Order

We are not responsible for lost shipments.

WARRANTY

Limited Lifetime Warranty

Each Fantom Wallet purchased from our website, an authorized retailer, or our Kickstarter campaign comes with a limited lifetime warranty. Ansix Designs warrants that the purchased product is free from any manufacturing defects and will function as intended for the life of the product. Fantom Wallets with defects in materials or workmanship will be replaced or repaired at the discretion of Ansix Designs for the practical lifetime of the product. This warranty does not cover: normal wear and tear of the plastic parts; scratches on the outer plates; damages caused by accident, abuse, neglect, shock; improper use or storage of the product; unauthorized alterations or repairs.

Wear and Tear Warranty

Product damaged through wear and tear, misuse, or neglect can be replaced by Ansix Designs at 50% of the MSRP. Changing to a different Fantom Wallet, such as different size, color, option, is eligible for this Wear and Tear Warranty. This Wear and Tear Warranty can be claimed repeatedly and at any time. To qualify for the Wear and Tear Warranty, the original wallet must be sent back to Ansix Designs. Alternatively, proof of destroyed wallet has to be shown to Ansix Designs. Any abuse of this Wear and Tear Warranty will not be accepted.